Self-Exclusion Policy of Bets Entertainment N.V.

Last updated: 11.04.2022

Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you can’t afford to lose.

If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Just reach our Customer Support Department at support@onluck.com using your Registered Email Address and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Upon doing so your Player Account and any linked accounts will immediately be disabled and you will be excluded from all promotional offers for the set period.

The following associations determine linked accounts: accounts held within the same household, shared devices, email addresses, payment addresses, IP addresses and environments where computers are shared such as universities, fraternities, public libraries, workplace etc.).

You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.

Requests for self-exclusion made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service